Customer Service Representative

Harriman Material Handling, a full-service material handling company that specializes in in overhead cranes and hoists, is looking for a Customer Service Representative for our Inside Sales team to help support our growing business.

Essential duties and responsibilities

• Provide superior customer service in every interaction.
• Receive and respond to customer requests via phone and email.
• Use portals and price sheets to obtain pricing and info for suppliers and contractors.
• Prepare quotes for parts, equipment.
• Issue purchase orders to suppliers/contractors
• Maintain Excel spreadsheets
• Enter call/quote/order information into the CRM system
• Work with Service and Installation coordinators to schedule work at customers’ facilities
• Assist with collections and communicate status updates
• General office duties, including answering the phone.
• Support outside sales staff in meeting customer needs

Qualifications

• Excellent communication skills, both verbal and written
• Highly organized, with attention to detail, and great time management skills
• Proactive with consistent follow through
• Ability to multitask in a fast-paced environment and follow jobs through to completion
• Ability to work independently and as a part of a team
• A commitment to completing tasks correctly and on-time
• Proficiency in Microsoft Office suite
• Coachable with a growth mindset

Education and/or Experience

• High school diploma or GED required; bachelor’s degree in business or a related field is a plus.
• 1-2 years of Customer Service experience; experience in inside sales/customer service within industrial and machinery manufacturing & wholesale a plus